Conflict onboard can lead to stress, exhaustion and ruptured relationships. When dealing with conflict the goal is to arrive at a win-win situation. Where those involved can walk away feeling satisfied with the results, even if they had to make a couple of compromises. The big question is how do you get there!? ⠀
Without a doubt the most effective skills in conflict resolution are as follows: ⠀
When your buttons are being pushed this is a hard skill to master… Active listening requires an ability to give the other person a chance to speak about their thoughts and feelings and for you to actually absorb and reflect back what they are saying. ⠀ ⠀
This is an ability to put yourself in the other person’s shoes by imagining what it must be like for them. Empathy facilitates compassion. ⠀
Self-regulation: ⠀ ⠀
An ability to monitor your reactions and emotions and to self-regulate your emotions in the moment. For example, is showing your anger appropriate will it help the situation? It is important to learn how to “turn down” the volume on your unhelpful emotions. ⠀ ⠀
An ability to make an accurate assessment of the situation requires self-awareness. It is important for you to take a bird’s eye view of the situation – looking at the situation from the outside in. Im-portant questions to ask yourself are: “would this be the appropriate time and place to be having this conflict? Are those involved in too much of an emotionally, heightened state to be resolving the conflict? ⠀
Since Brene Brown’s book, The Power of Vulnerability, the word ‘vulnerability’ has been very pop-ular in the leadership arena. Having vulnerability undoubtedly takes courage. Someone who is able to demonstrate their vulnerability is able to take risks to express how they really feel in a responsible and respectful way. Assertive communication is a great skill to use to compliment the skill of being vulnerable. Being honest and sharing with others how you are struggling will foster respect and will assist you in building more positive and transparent relationships.