Privacy Policy

Privacy Policy of www.thecrewcoach.com

 This Website collects some Personal Data from its Users.

Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.

Policy summary

Personal Data collected for the following purposes and using the following services:

ANALYTICS

GOOGLE ANALYTICS AND FACEBOOK ADS CONVERSION TRACKING (FACEBOOK PIXEL)
Personal Data: Cookies; Usage Data

CONTACTING THE USER

MAILING LIST OR NEWSLETTER
Personal Data: email address; first name

CONTACT FORM
Personal Data: email address; first name; last name

HANDLING PAYMENTS

STRIPE
Personal Data: various types of Data as specified in the privacy policy of the service

INTERACTION WITH DATA COLLECTION PLATFORMS AND OTHER THIRD PARTIES

Infusionsoft Inc
Personal Data: Cookies; email address; first name; Usage Data

INTERACTION WITH EXTERNAL SOCIAL NETWORKS AND PLATFORMS

PINTEREST “PIN IT” BUTTON AND SOCIAL WIDGETS, AND SHAREAHOLIC
Personal Data: Cookies; Usage Data

MANAGING CONTACTS AND SENDING MESSAGES

Infusionsoft Inc
Personal Data: Cookies; email address; first name; Usage Data

PLATFORM SERVICES AND HOSTING

WordPress.org
Personal Data: various types of Data as specified in the privacy policy of the service

REMARKETING AND BEHAVIORAL TARGETING

FACEBOOK REMARKETING
Personal Data: Cookies; Usage Data

FACEBOOK CUSTOM AUDIENCE
Personal Data: Cookies; email address

Further information about Personal Data

Jigsawbox  (Jigsawbox LTD.)
Jigsawbox is an online learning program provided by Jigsawbox LTD.
Personal Data collected: Cookies, email address, first name, last name and Usage Data.
Place of processing: England, CM13 1TE – see Privacy Policy here: https://www.jigsawbox.com/privacy-policy

ACUITY SCHEDULING (ACUITY SCHEDULING, INC.)
Acuity Scheduling, Inc. is an online appointment scheduling software.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: See the Acuity Scheduling, Inc. privacy policy – https://acuityscheduling.com/privacy.php

Contact information

OWNER AND DATA CONTROLLER
The Crew Coach Pty Ltd. , 28 Halliday Grove, Hillarys, Western Australia, 2028
Owner contact email: karine@thecrewcoach.com

Full policy

Owner and Data Controller

The Crew Coach Pty Ltd.  28 Halliday Grove Hillarys, Western Australia, 2028

Owner contact email: karine@thecrewcoach.com

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies; Usage Data; email address; first name; last name.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services.

In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

METHODS OF PROCESSING

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

LEGAL BASIS OF PROCESSING

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

PLACE

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Platform services and hosting, Managing contacts and sending messages, Contacting the User, Content commenting, Analytics, Remarketing and behavioral targeting, Handling payments, Interaction with external social networks and platforms and Interaction with data collection platforms and other third parties.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • ANALYTICS
    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
    Google Analytics (Google Inc.)
    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    Personal Data collected: Cookies; Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out. Privacy Shield participant.
    Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)
    Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
    Personal Data collected: Cookies; Usage Data.
    Place of processing: United States – Privacy Policy. Privacy Shield participant.
  • CONTACTING THE USER
    Mailing list or newsletter (this Website)
    By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.
    Personal Data collected: email address; first name and last name.
    Contact form (this Website)
    By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
    Personal Data collected: email address; first name and last name.
  • HANDLING PAYMENTS
    Payment processing services enable this Website to process payments by credit card. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
    Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
    Stripe (Stripe Inc)
    Stripe is a payment service provided by Stripe Inc.
    Personal Data collected: various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy. Privacy Shield participant.
    INTERACTION WITH DATA COLLECTION PLATFORMS AND OTHER THIRD PARTIES
    This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Website for the purpose of saving and reusing data.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
  • INTERACTION WITH EXTERNAL SOCIAL NETWORKS AND PLATFORMS
    This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
    The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
    This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
    It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn’t being connected back to the User’s profile.
    Pinterest “Pin it” button and social widgets (Pinterest)
    The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.
    Personal Data collected: Cookies; Usage Data.
    Place of processing: United States – Privacy Policy.
    Place of processing: United States – Privacy Policy. Privacy Shield participant.
    Shareaholic (Shareaholic, Inc.)
    Shareaholic is a service provided by Shareaholic, Inc., which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of this Website.
    Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed.
    Personal Data collected: Cookies; Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out.
  • MANAGING CONTACTS AND SENDING MESSAGES
    This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
    Infusion Software, Inc.
    Infusionsoft is an email address management and message sending service provided by Infusion Software, Inc. Personal Data collected: Cookies; email address; first name; Usage Data.
    Place of processing: United States – https://keap.com/legal/privacy-policy
  • PLATFORM SERVICES AND HOSTING
    These services have the purpose of hosting and running key components of this Website, therefore allowing the provision of this Website from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
    WordPress (WordPress, Inc)
    WordPress is a platform provided by WordPress.org. that allows the Owner to build, run and host this Website. WordPress.org is highly customizable and can host websites from simple blogs to complex e-commerce platforms.
    Personal Data collected: various types of Data as specified in the privacy policy of the service.
    Place of processing: United States –  https://wordpress.org/about/privacy/
  • REMARKETING AND BEHAVIORAL TARGETING
    This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
    This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
    In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.
    Facebook Remarketing (Facebook, Inc.)
    Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
    Personal Data collected: Cookies; Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out. Privacy Shield participant.
    Facebook Custom Audience (Facebook, Inc.)
    Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
    Personal Data collected: Cookies; email address.
    Place of processing: United States – Privacy PolicyOpt Out. Privacy Shield participant.

Further information about Personal Data

  • JIGSAWBOX (JIGSAWBOX, INC.)
    Teachable is an online learning program provided by Teachable Inc.
    Personal Data collected: Cookies, email address, first name, last name and Usage Data.
    Place of processing: United States – see Privacy Policy here: https://teachable.com/privacy-policy
  • ACUITY SCHEDULING (ACUITY SCHEDULING, INC.)
    Acuity Scheduling, Inc. is an online appointment scheduling software.
    Personal Data collected: various types of Data as specified in the privacy policy of the service.
    Place of processing: See the Acuity Scheduling, Inc. privacy policy – https://acuityscheduling.com/privacy.php
  • ZOOM (ZOOM INC.)
    Zoom Inc. is a live video platform.
    Personal Data collected: various types of Data as specified in the privacy policy of the service.
    Place of processing: See the Zoom privacy policy – https://zoom.us/privacy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

HOW TO EXERCISE THESE RIGHTS

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

Such broader protection standards apply when the processing:

  • is performed by an Owner based within the EU;
  • concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;
  • concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU.

CHANGES TO THIS PRIVACY POLICY

Although most changes are likely to be minor, WordPress.org may change its Privacy Policy from time to time, and at WordPress.org’s sole discretion. WordPress.org encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

Latest update 17 June 2019